RETURN POLICY

Sunglass Shack NZ Ltd offers a 14 Day RTB return policy. RTB refers to the purchaser being responsible for return postage of any item purchased through SGSNZ.COM. 

Your satisfaction is our top priority, therefore we offer a 14 day return option. We will accept the items back within 14 calendars days of receipt. Please inspect all merchandise upon its arrival.

Factory Faults which happen from time to time are 100%  replaced no questions asked.

DO YOU WANT TO RETURN AN UNWANTED ITEM?

Please follow these steps to initiate the return process:

1. Message us at Returns@SGSNZ.COM for authorization.
2. Pack the products in their original condition, with all the tags and label attached, plastic pouches intact. To protect your return from damage in transit, place the items in a sturdy box.
3. Include a copy of your purchase invoice or the order number and your name.
4. Mail the package to the return address supplied with authorization confirmation.

Please note: Customers are responsible for the costs associated with return shipping, unless items were shipped in error or the order was damaged in transit. Original shipping charges cannot be refunded.

Once the package arrives to our office, it takes up to five business days to process a return. We can issue store credit or a refund back to the original form of payment.

DID YOU RECEIVE AN INCORRECT OR DAMAGED ITEM?

Please hold on to all the packaging and damaged or incorrect product. Contact us at Returns@SGSNZ.COM within 14 days of receipt of the order to receive further instructions.

UNFORTUNATELY, WE ARE NOT ABLE TO OFFER EXCHANGES.